ForexStore Privacy Policy
In short
ForexStore collects only the data needed to run your account, deliver and protect your EA licenses, process orders and refunds, and answer your questions. Payments are handled by our payment provider; we never see or store your full card details. We use Google Analytics to understand how the site is used and Google reCAPTCHA to protect forms from spam. We do not sell your personal data. You can ask us to show, correct or delete your data at any time by writing to support@forexstore.com.
Contents
- Who we are
- What data we collect
- How we use your data
- Cookies and analytics
- Who we share data with
- Social media and platform APIs
- How long we keep data
- How we protect data
- Your rights
- Children
- Changes to this policy
Who we are
This policy covers forexstore.com, a marketplace of Expert Advisors (EAs) for MetaTrader 4 and MetaTrader 5. ForexStore is a registered trademark (EU). For any question about your data, contact support@forexstore.com.
What data we collect
Account data
When you register: your name, email address and password. The password is stored only in hashed form — we cannot read it. We also record the date of registration, your last visit and the IP address used at registration and login.
Order data
When you buy an EA, the payment provider processes the payment and sends us the order details: the products, amount and currency, your name, email address, billing country and address, phone number if you entered one, and the IP address of the order. We do not receive your full card number or other payment credentials.
License and trading account data
Each ForexStore-protected EA license is linked to the MetaTrader trading account number(s) you enter in your Personal Area, and to your broker if you choose one. When the EA runs, it connects to our license server, which records the account number, the IP address of the terminal and the time of the check. This is how we deliver licenses and protect them from misuse. We do not receive your trading account password and cannot place trades on your account.
Support and refund requests
When you contact us, we keep your message and our reply. For a refund request, you send us an account statement and MetaTrader logs (see Required evidence); we use them only to review your case.
Technical and referral data
Like most websites, we receive standard technical data from your browser: IP address, browser type, pages visited and the page you came from. If you arrive through a partner or affiliate link, we remember the referral code so the partner can be credited for the referral.
How we use your data
- To create and run your account and Personal Area.
- To process orders, deliver licenses and handle refunds.
- To protect the license system and prevent fraud and unauthorized use.
- To answer support requests.
- To send service emails: email confirmation, license and order messages, important updates about software you bought.
- To send news, discounts and offers. Every such email has an unsubscribe link, and you can also ask support to stop them.
- To understand how the site is used and improve it (in aggregated form).
Cookies and analytics
We use cookies for the following purposes:
| Type | What it does |
|---|---|
| Necessary | Keeps you logged in, remembers that you accepted the cookie notice, and keeps short-lived settings while you browse. |
| Referral | Remembers which partner or affiliate link brought you to the site (usually for 60–90 days). |
| Analytics | Google Analytics, loaded through Google Tag Manager, counts visits and actions such as viewing pages, adding to cart, completing a payment or visiting a vendor's website. We use these reports in aggregated form. |
| Spam protection | Google reCAPTCHA checks registration and contact forms for automated abuse. |
We do not currently use advertising or retargeting pixels on forexstore.com. If that changes, we will update this page. You can block or delete cookies in your browser settings; the site will work, but you may need to log in again.
Who we share data with
We do not sell your personal data. We share it only where needed to provide the service:
- Payment provider — to process your payment and refunds.
- Email services we use to send service messages and newsletters.
- Google — Google Analytics and reCAPTCHA, as described above.
- EA vendors — only when you ask us to forward a complaint or technical issue, and only the details needed for that.
- Authorities or fraud-prevention partners — when required by law, or to prevent or investigate fraud or unauthorized transactions. This data is never provided for marketing purposes.
Some of these services may process data outside the European Union. In that case they apply safeguards required by EU data protection law.
Social media and platform APIs
ForexStore has official accounts on TikTok, YouTube, Facebook, Instagram, LinkedIn, X and Telegram. To publish our own content there, we use an internal publishing tool that connects to these platforms through their official APIs (for example, TikTok Login Kit and Content Posting API).
- Purpose: only to publish ForexStore's own videos and posts to ForexStore's own accounts, and to read basic statistics of those accounts and posts for our internal content report.
- Data we receive: the connected account's ID, name and username, follower and post counts, and counts of views, likes, comments and shares on our own posts. We do not read the content of comments, and we do not collect data about other users, followers or viewers.
- Storage: access tokens are stored locally, in a protected file on a ForexStore work computer, accessible only to the account owner. They are not stored on the website, not shared with anyone, and are used only for publishing and the statistics above.
- No sharing: data received through platform APIs is not sold, shared with third parties or used for advertising.
- Revoking access: the account owner can disconnect the tool at any time in the platform's settings (for example, in TikTok: Settings → Security → Manage app permissions). After that, the tokens stop working and we delete them.
If you follow or message ForexStore on social media, your data there is handled by that platform under its own privacy policy.
How long we keep data
- Account and license data — while your account exists. You can ask us to delete it.
- Order records — as long as accounting and tax law require, even if you delete your account.
- Support and refund correspondence — as long as needed to handle your request and possible follow-up questions.
- Platform API tokens — until access is revoked or the tool is no longer used.
How we protect data
The site works over HTTPS, passwords are stored in hashed form, and access to personal data is limited to the people who need it for their work.
Your rights
Under the EU General Data Protection Regulation (GDPR) and similar laws, you can:
- get a copy of the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data;
- object to or restrict certain uses, including marketing emails;
- receive your data in a portable format;
- withdraw consent you gave earlier.
To use any of these rights, write to support@forexstore.com from the email address linked to your account. We reply within one month. You also have the right to lodge a complaint with your local data protection authority.
Children
ForexStore is intended for adults. We do not knowingly collect data from people under 18.
Changes to this policy
When we change how we handle data, we update this page and the date below.
See also
ForexStore is a registered trademark (EU). Questions about this policy: support@forexstore.com.
Last updated: October 30, 2026